We recommend that you set limits for the amount of time and money that you devote to gambling and we encourage all our customers to set a deposit limit.
If you are concerned that you, or somebody you know has developed a gambling problem, we have some helpful information here which lists a number of potential problem gambling warning signs.
Limit the amount you can deposit in a specific period of time.
Prevents you from using Football Index for a period of time of your choosing.
Set reminders to notify you how long you have been gaming.
This will prevent you from using Football Index, for at least 6 months.
As part of our policy, we give you the tools to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24-hour, 7 day or 30 day period and cannot be overridden.
You can decrease your deposit limits at any time and this will be applied immediately.
Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.
You can set or amend your deposit limits under the Responsible Gaming controls and limits section under Your Account.
If you want to take a short break from playing with us, you can do so by taking a Time Out for a period of 24 hours, 48 hours, 7 days or 30 days.
Once you begin your Time Out, you will not be able to use your account. It will not be possible to reactivate your account until your chosen period has ended.
If you want to stop yourself gambling for a longer period of time you should use Self-Exclusion.
You can set or amend your time out under the Responsible Gaming controls and limits section under Your Account.
To help you manage the amount of time you spend playing at Football Index, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.
You can set or amend your reality check under the Responsible Gaming controls and limits section under Your Account.
If you consider that gambling has become problematic for you or you believe that you are at risk of developing a gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation.
You can opt for definite self-exclusion from 6 months up to 5. You can self-exclude under the Responsible Gaming controls and limits section under Your Account.
Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded. Should you request to increase the period of your self-exclusion it will become effective immediately upon its receipt.
Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only upon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactivate your account contact us over the phone 0800 066 2650 or in person.
As a further preventative measure, we recommend you consider applying the same safeguard at other gambling operators with whom you hold an account. You may wish to register GAMSTOP, which is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.