Tools

Stay in control

We recommend that you set limits for the amount of time and money that you devote to gambling and we encourage all our customers to set a deposit limit.

Recognising a problem

If you are concerned that you, or somebody you know has developed a gambling problem, we have some helpful information here which lists a number of potential problem gambling warning signs.

Useful tools to help you stay in control of your gambling

Deposit Limits

Limit the amount you can deposit in a specific period of time.

Time Out

Prevents you from using Football Index for a period of time of your choosing.

Reality Check

Set reminders to notify you how long you have been gaming.

Self Exclusion

This will prevent you from using Football Index, for at least 6 months.

Deposit Limits

Limit the amount you can deposit in months and days.

As part of our policy, we give you the tools to set a deposit limit to manage the amount of money that you can deposit into your account. Limits can be set for a 24-hour, 7 day or 30 day period and cannot be overridden.

You can decrease your deposit limits at any time and this will be applied immediately.

Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.

You can set or amend your deposit limits under the Responsible Gaming controls and limits section under Your Account.

Set Deposit Limit

Time Out

Prevents you from using Football Index for a period of time of your choosing.

If you want to take a short break from playing with us, you can do so by taking a Time Out for a period of 24 hours, 48 hours, 7 days or 30 days.

Once you begin your Time Out, you will not be able to use your account. It will not be possible to reactivate your account until your chosen period has ended.

If you want to stop yourself gambling for a longer period of time you should use Self-Exclusion.

You can set or amend your time out under the Responsible Gaming controls and limits section under Your Account.

Set Time Out

Reality Check

Set reminders to notify you how long you have been gaming.

To help you manage the amount of time you spend playing at Football Index, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.

You can set or amend your reality check under the Responsible Gaming controls and limits section under Your Account.

Set Reality Check

Self Exclusion

This will prevent you from using Football Index, for at least 6 months.

If you consider that gambling has become problematic for you or you believe that you are at risk of developing a gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation.

You can opt for definite self-exclusion from 6 months up to 5. You can self-exclude under the Responsible Gaming controls and limits section under Your Account.

Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded. Should you request to increase the period of your self-exclusion it will become effective immediately upon its receipt.

Whilst we will return your Cash Account Balance as soon as possible, it may take up to 12 months for us to liquidate an existing portfolio on your behalf and an administration charge may be applied in line with our Terms of Use. This is to ensure that we can adequately protect the market for other Traders still using the platform. Please note that the value of your portfolio is not static and will fluctuate in line with market movement. In the event we are unable to sell your shares within 12 months, they will be considered to be expired.

Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only upon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactivate your account contact us over the phone 0800 066 2650 or in person.

As a further preventative measure, we recommend you consider applying the same safeguard at other gambling operators with whom you hold an account. You may wish to register GAMSTOP, which is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Set Self Exclusion